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Author Topic: my phone is locked on the white screen with the green droid guy on the skateboar  (Read 3600 times)
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tish8532
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« on: January 15, 2011, 08:35:21 AM »

Last night my Droid Eris battery completley drained, and phone went dead. I charged it, this morning the light was green, and every time i have tried to turn the phone on, I get the white screen with the 3 droid guys on the skate boards... And i cannot shut off without taking out the battery. I don't know what to do, other than stop at the verizon store on my way home from work tonight...

Any ideas, is there a manual reset?

Thanks!!
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Jrocker23
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« Reply #1 on: January 15, 2011, 12:03:47 PM »

Try restarting again and as soon as it starts to boot up, pull the battery and leave off for 15 seconds.. then put batt back in and try to boot up...

Sent from my nonsensikal froyo using Tapatalk
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tish8532
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« Reply #2 on: January 15, 2011, 12:56:49 PM »

Try restarting again and as soon as it starts to boot up, pull the battery and leave off for 15 seconds.. then put batt back in and try to boot up...

Sent from my nonsensikal froyo using Tapatalk
Sad[/color]

OK, thank you for your help, but that didn't do anything for me, still 3 little droids on skateboards... any other things i can try?  Sad Sad
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tish8532
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« Reply #3 on: January 15, 2011, 01:52:36 PM »

spoke with verizon wireless. They told me to take out the battery and restart. If no luck, come in..

spoke with HTC... (they are so so nice!)
he had me get to the reboot menu (turn on/vol down)  and reboot with no success, twice.

He also had me clear my personal data to factory reset, twice, with no success...

He says it sounds like it is completely corrupted, and to go to verizon, they can give replacement.

All in all, everyone has been very helpful. Sad
but i love this phone.
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Erisfan717
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« Reply #4 on: January 22, 2011, 09:05:24 AM »

Woke up to the same issue this morning and took battery out, hit down volume and power. Just droids skating on the screen. Had some glitches with my camera yesterday, but, I think my foolishly putting my phone on my laptop overnight may be what killed it.

So, as I suspect I'll need to visit Verizon, what to do?  Will they replace it as I've rooted it?  If they do, do I really want another Eris given the need to root it to make it to my liking?  Or, do I try another Droid?  Or....shudder....do I try an iPhone?

Help~
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Jrocker23
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« Reply #5 on: January 23, 2011, 10:21:57 AM »

Since it cant boot past the white screen, bring it to them, let them flash and see if it works. Of they flash and it works, it will not be rooted anymore. If its dead, you can request another eris but dont know if they have. If you need a new phone, the droid incredible is a great eris replacement. Same as eris just more memory and better performance plus it can be rooted too.
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Erisfan717
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« Reply #6 on: January 23, 2011, 07:21:14 PM »

Got it squared away with the help of a Sean on the HTC Droid Eris page on Facebook.

All done!

Thanks!
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Jrocker23
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« Reply #7 on: January 23, 2011, 07:45:00 PM »

can you tell us what you did. It may help someone else. Thanks

Sent from my nonsensikal froyo using Tapatalk
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